Privacy Policy
 

At Serenidad RGV Counseling Services, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our telehealth counseling services.

1. Information We Collect:

We may collect the following types of personal information when you use our telehealth counseling services:

• Contact Information: such as your name, email address, phone number, and mailing address.
• Demographic Information: such as your age, gender, and occupation.
• Health Information: including medical history, mental health history, current symptoms, and treatment preferences.
• Payment Information: such as credit card details or insurance information for billing purposes.
• Communication Records: including records of your interactions with our counselors, such as chat transcripts or audio/video recordings of counseling sessions.

2. How We Use Your Information:

We use the information we collect for the following purposes:

• Providing Counseling Services: to deliver high-quality telehealth counseling services tailored to your needs.
• Communication: to communicate with you about your appointments, treatment plans, and other relevant information.
• Billing and Payment: to process payments, insurance claims, and invoices for the services provided.
• Improving Services: to analyze usage patterns and feedback in order to improve our telehealth counseling services.
• Legal Compliance: to comply with legal obligations, such as maintaining adequate records and protecting against fraud.

3. Information Sharing and Disclosure:

We may share your personal information with third parties in the following circumstances:

• With Your Consent: when you explicitly consent to the disclosure of your information for a specific purpose.
• Service Providers: to third-party service providers who assist us in providing telehealth counseling services, such as hosting platforms, payment processors, and electronic health record providers.
• Legal Requirements: when required by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: in connection with a merger, acquisition, or sale of all or a portion of our business assets, your personal information may be transferred to the acquiring entity.

4. Data Security:

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes implementing security measures such as encryption, access controls, and regular system updates. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices:

You have certain rights regarding your personal information, including the right to access, correct, or delete your information. You also have the right to withdraw consent for the processing of your information or to opt-out of certain communications. Please contact us using the information provided below to exercise your rights or to make any inquiries about your personal information.

6. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other appropriate channels. Your continued use of our telehealth counseling services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

7. Contact Us:

If you have any questions, concerns, or complaints about our Privacy Policy or our handling of your personal information, please contact us.

Effective Date: 03/01/2024

By using our telehealth counseling services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.