Legal Notice
 

This legal notice is issued on behalf of Serenidad RGV Counseling Services PLLC, a telehealth counseling practice duly registered and operating in the state of Texas. The purpose of this notice is to inform you about the legal framework governing our practice and the rights and responsibilities associated with our services.

Practice Information: Serenidad RGV Counseling Services PLLC is a professional limited liability company providing telehealth counseling services to individuals, families, and groups in the Rio Grande Valley region and in Texas. Our practice adheres to the regulations set forth by the Texas State Board of Examiners of Professional Counselors and complies with all relevant federal and state laws governing telehealth services.

Confidentiality: We uphold strict confidentiality standards in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws. All information shared during counseling sessions, including personal details and medical history, is treated with the utmost confidentiality and will only be disclosed with explicit consent or as required by law.

Informed Consent: Before commencing counseling services, clients are provided with comprehensive information regarding the nature of our services, including the methods of communication, potential risks and benefits, confidentiality policies, and financial arrangements. Clients are required to provide informed consent prior to participating in any counseling sessions.

Professionalism and Ethical Conduct: Our counselors are licensed professionals committed to upholding the highest standards of professionalism and ethical conduct. We adhere to the American Counseling Association (ACA) Code of Ethics and prioritize the well-being and autonomy of our clients in all interactions.

Client Rights: Clients of Serenidad RGV Counseling Services PLLC are entitled to certain rights, including the right to receive respectful and non-discriminatory treatment, the right to participate in treatment decisions, and the right to access their personal records in accordance with applicable laws.

Grievance Procedure: In the event of any concerns or grievances regarding our services, clients are encouraged to communicate directly with their counselor or contact our practice administrator. We are committed to addressing any issues promptly and in accordance with established protocols.

Legal Disclaimer: This legal notice serves as a formal declaration of the rights and responsibilities associated with the provision of counseling services by Serenidad RGV Counseling Services PLLC. It does not constitute legal advice, and individuals seeking specific legal guidance are advised to consult with a qualified attorney.

For further inquiries or to schedule an appointment, please contact us.

"Good Faith Estimate Notice"- Every person has the right to receive a “Good Faith Estimate” explaining how much their medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.